Frequently Asked Questions
Find answers to common questions about our security services, pricing, coverage areas, and how we can protect your business or property.
General Services
What areas do you serve?
We provide comprehensive security services across Nigeria with primary operations in Lagos State and Abuja FCT. We also offer nationwide coverage through our network of partners and mobile response teams. Our main service areas include Lekki, Victoria Island, Ikoyi, Ikeja, and all Lagos LGAs, as well as complete Federal Capital Territory coverage.
Are your guards licensed and trained?
Yes, all our security personnel are fully licensed by the Nigeria Security and Civil Defence Corps (NSCDC) and undergo rigorous training programs. Our guards receive continuous professional development, including firearms training for armed personnel, first aid certification, and customer service training. We maintain strict vetting processes and background checks for all staff.
How do I request a security quote?
You can request a quote through multiple channels: call our 24/7 hotline at +234 805 983 5183, send us a WhatsApp message, email us at info@assuredprotectionservice.com.ng, or fill out our online contact form. We typically respond within 30 minutes for urgent requests and within 2 hours for standard inquiries.
Do you provide same-day security deployment?
Yes, we offer same-day and emergency security deployment for urgent situations. Our rapid response teams can be deployed within 2-4 hours for emergency situations in Lagos and Abuja. For planned deployments, we recommend 24-48 hours notice to ensure optimal team selection and briefing.
Security Equipment & Technology
Do you sell security gadgets and equipment?
Yes, we offer a wide range of professional security equipment including CCTV cameras, pepper spray, stun guns, safety batons, personal alarms, and access control systems. All equipment comes with installation support and training. We only sell professional-grade equipment that meets international safety standards.
Do you provide CCTV installation and monitoring?
Absolutely! We provide complete CCTV solutions including system design, professional installation, 24/7 monitoring services, and ongoing maintenance. Our systems include remote access capabilities, motion detection, night vision, and cloud storage options. We use only high-quality cameras and recording equipment.
How does your car tracking service work?
Our car tracking service uses advanced GPS technology to provide real-time vehicle monitoring. The system includes theft alerts, route tracking, speed monitoring, and rapid recovery services. In case of theft, our response team coordinates with law enforcement for quick vehicle recovery. Installation is quick and discreet.
Staffing & Operations
Can I speak with a human agent immediately?
Yes, our customer service team is available 24/7. You can reach a human agent immediately by calling +234 805 983 5183 or sending a WhatsApp message. For non-emergency inquiries during business hours (8AM-6PM), you can also email us with a guaranteed response within 2 hours.
What types of clients do you serve?
We serve a diverse range of clients including residential properties, commercial businesses, industrial facilities, government agencies, diplomatic missions, corporate executives, event organizers, construction sites, hospitals, schools, hotels, banks, and private individuals. Our services are tailored to meet specific security needs across all sectors.
Do you provide armed or unarmed security guards?
We provide both armed and unarmed security services depending on your requirements and risk assessment. Armed guards are fully licensed to carry firearms and are deployed for high-risk situations, cash escorts, and VIP protection. Unarmed guards are ideal for access control, patrol services, and general security presence.
How do you ensure quality and reliability?
We maintain quality through continuous supervision, regular training updates, detailed reporting systems, and client feedback mechanisms. All guards undergo monthly performance reviews, surprise inspections are conducted regularly, and we maintain strict professional standards. Our NSCDC certification ensures compliance with national security regulations.
Pricing & Contracts
How do you determine pricing for security services?
Pricing is based on several factors including service type (armed/unarmed), location, duration, risk assessment, number of personnel required, and specific client needs. We offer competitive rates with flexible payment terms. Contact us for a personalized quote based on your exact requirements.
Do you offer emergency response services?
Yes, we provide 24/7 emergency response services with rapid deployment capabilities. Our emergency teams can respond to security incidents, break-ins, threats, and other urgent situations. Response times are typically 15-30 minutes in Lagos and Abuja, depending on location and traffic conditions.
What is included in your private investigation services?
Our private investigation services include surveillance operations, background checks, asset searches, fraud investigations, matrimonial investigations, corporate intelligence, evidence gathering, and witness interviews. All investigations are conducted legally and ethically with detailed reporting and court-admissible evidence when required.
Do you provide event security for large gatherings?
Yes, we specialize in event security for conferences, concerts, weddings, corporate events, political rallies, and large gatherings. Our event security includes crowd control, VIP protection, access management, emergency response planning, and coordination with local authorities. We can handle events from 50 to 10,000+ attendees.
Still Have Questions?
Our security experts are standing by to answer your specific questions and provide personalized security solutions for your needs.
Additional Resources
Learn more about our security services and industry expertise through these helpful resources.
Security Blog
Industry insights, security tips, and best practices for protecting your business and property.
Service Areas
Check if we provide security services in your location and learn about our coverage areas.
About Us
Learn about our 35+ years of experience, certifications, and commitment to excellence.
